Refund policy

Returns & Refunds:

Returns are easy! You may return or exchange any unopened product(s)* in their original condition within 30 days of purchase.
 
At LifeSource Vitamins, we work hard to ensure every order is packed accurately and arrives in excellent condition. If you receive an incorrect item due to our error, we'll make it right as quickly as possible at no additional cost to you.
 
If you ordered an item by mistake or no longer need it, we're happy to accept returns of unopened product(s)* within our 30-day return period. For your convenience, we can provide a discounted return shipping label via email. The cost of the return shipping label will be deducted from your refund once the returned merchandise is received and processed.
 

Submit a return request:

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Sign in to your account:

• In the "Email" field, enter your email address, and then click "Continue".
•  In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a low cost return shipping label. After the product is returned, you receive a refund, minus the cost of return shipping label. No refunds will be issued for open or used product.

Shipping & Handling Charges:

Shipping and handling charges are not refundable due to carrier delays or weather delays. Expedited orders are shipped within one business day and are given an estimation not a guarantee.

Address or other customer error:

If a package is returned to LifeSource Vitamins due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it, before the ship date.

If you want to cancel or change your subscription, you can do it at any time before the next ship date. Your order confirmation emails have links to your order. You can manage your subscription from there.

If you change your mind on a subscription after it has shipped you may return the unopened products within 30 days of purchase. Credit for the product will be applied once the unopened product has been received at LifeSource. Customers are responsible for return postage. Please contact customer service (800-567-8122) or info@lifesourcevitamins.com for an Return Merchandise Authorization (RMA). Shipping and Handling charges are not refundable. No refunds will be issued for open or used product.

International order disclaimers:

Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to LifeSource Vitamins, we cannot issue a refund for the order.

Import taxes, customs duties, and tariffs that may apply are the customers responsibility. Prices and shipping costs do not include these fees.

Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. LifeSource Vitamins has no control over these fees and does not collect any money from them.